Frequently Asked Questions

 

What type of holidays do you specialise in?

I specialise in immersive, experience driven holidays that combine meaningful moments, local culture, incredible food and unforgettable experiences. From luxury European escapes to relaxing coastal retreats, I create journeys that feel personal and deeply memorable.

What makes your approach to booking travel different?

I believe travel should be about more than simply seeing a destination. It should make you feel something. I focus on creating experiences that awaken all five senses and allow you to truly live in the moment, rather than simply ticking places off a list.

Can you help with luxury travel?

Absolutely. Whether you’re looking for a luxury safari, boutique European escape, premium cruising or a once in a lifetime itinerary, I can help design a seamless and elevated travel experience tailored to you.

Can you create personalised itineraries?

Yes. Every itinerary is tailored to your travel style, interests and the kind of experiences you want to have. I take the time to understand what excites you so your holiday feels completely personal.

I don’t know where I want to go yet. Can you still help?

Of course. Many clients come to me with only a feeling of how they want their holiday to feel. Together, we can explore destinations and experiences that match your travel style and interests.

Can you help with family or group travel?

Yes. I love helping families, couples and groups create meaningful shared experiences and unforgettable memories together, while making the planning process easy and stress free.

Do you help with more than just booking flights and accommodation?

Absolutely. I can assist with flights, accommodation, cruises, tours, travel insurance, destination advice and practical travel guidance to help make your journey smooth and enjoyable from start to finish.

What if something goes wrong while I’m travelling?

When you book with me, you’ll have access to support and guidance throughout your journey, including 24/7 emergency assistance for urgent travel situations and unexpected disruptions.

Why use a travel agent instead of booking online?

Online booking sites can book a trip, but they can’t create a thoughtfully designed experience tailored to you. I help take the overwhelm out of planning while offering personalised recommendations, trusted advice and support every step of the way. I am one phone call away when you need help.

What types of holidays do you specialise in?

I specialise in immersive and experience-driven travel, including European holidays, small group touring, river cruising, coastal escapes, and tailor-made itineraries.

Do you charge a planning fee?

Depending on the complexity of your trip, a professional planning fee may apply. This covers the time and expertise involved in researching, designing, and managing your itinerary. I will always discuss fees with you upfront, so you can make an informed decision.

Can you help if I already know where I want to go?

Absolutely. Whether you have a clear vision or are looking for inspiration, I can refine your ideas and create a seamless itinerary with memorable experiences.

What if I have no idea where I want to travel?

That’s part of the fun. I’ll get to know your interests, travel style, and priorities, then suggest destinations and experiences that are a perfect fit.

Can you work within my budget?

Yes. I design holidays across a range of budgets and focus on creating exceptional value and meaningful experiences, regardless of the price point.

Do you book flights, accommodation, and tours?

Yes. I can arrange every aspect of your journey, including flights, accommodation, transfers, tours, cruises, travel insurance, and special experiences.

Do you offer group tours?

Yes. I can recommend and book carefully selected small group tours, including unique itineraries with trusted operators that offer longer stays and authentic local experiences.

Can you arrange custom itineraries?

Yes. Many of my clients prefer tailor-made journeys designed specifically around their interests, pace, and preferred style of travel.

What happens if something goes wrong while I’m travelling?

You won’t be on your own. I’m here to provide support before, during, and after your trip, and I work with trusted suppliers who can assist if plans change unexpectedly.

Do you offer travel insurance?

Yes. I strongly recommend comprehensive travel insurance. Comprehensive travel insurance is essential for protecting yourself against unexpected events while travelling overseas, including medical emergencies, cancellations and travel disruptions. For cover options and more information Visit Go Insurance

How far in advance should I book?

For popular destinations and peak travel periods, booking 6–12 months in advance is ideal. However, I can also assist with shorter planning timelines when availability allows.

Can you help with special occasions?

Absolutely. Whether it’s a milestone birthday, honeymoon, anniversary, or bucket-list adventure, I can create a truly memorable celebration.

What makes your service different?

I focus on travel that engages all five senses and creates meaningful connections. My goal is to design holidays that are not just well organised, but deeply immersive and unforgettable.

How do we get started?

Simply get in touch for an initial consultation. We’ll discuss your ideas, interests, and travel goals, and I’ll begin creating a journey that is perfectly tailored to you.

 

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Book with confidence through Connected Travel, where our Specialist Travel Agents deliver personalised expertise and tailored travel experiences designed for you.
Backed by trusted industry partners and our ATIA Accreditation [A14403], Connected Travel gives you the confidence of knowing your travel plans are in expert hands. Proudly Australian owned and operated, Connected Travel has been recognised as finalists in the 2023, 2024 and 2025 National Travel Industry Awards.
This travel business is independently owned and operated by Nada Cottrill in partnership with Connected Travel.
Links to third party websites are provided for convenience only and do not necessarily reflect the views or endorsement of Connected Travel.
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